How it works
A straightforward process from discovery to launch and beyond.
Discovery call or enquiry
We start with a conversation about your business, goals, audience, and challenges. This can be a call, video meeting, or detailed email exchange.
We ask about your current situation, what success looks like, and any constraints (budget, timeline, technical requirements).
Scope and plan
We provide a written scope document with deliverables, timeline, and fixed price. Nothing starts until you approve.
The scope includes what's included, what's excluded, key milestones, and payment terms. Everything is clear before work begins.
Build and review
We build your solution with regular check-ins. You see progress and provide feedback along the way.
Typical check-ins are at 25%, 50%, and 75% completion. This keeps the project on track and aligned with your expectations.
Launch and tracking
We launch your website, automation, or AI solution. Testing, training, and handover are included.
You receive documentation, training sessions if needed, and a support window to address any teething issues.
Improve (optional)
Ongoing support, optimisation, and improvements are available through monthly packages or one-off projects.
Many clients start with a build, see results, then expand with additional features or ongoing optimisation.
What we need from you
To deliver a successful project, we need some information and access:
Access to relevant accounts (website, hosting, domain)
Brand basics (logo, colours, fonts if you have them)
Information about your services and target audience
Key FAQs and common customer questions
Preferred calls-to-action (book, call, email)
Images or media if available (we can source if not)
Don't worry if you don't have everything ready. We'll guide you through what's needed and help fill the gaps.